Returns & Refunds Policy
Last Updated: August 21, 2026
Kawasaki Engine Store is an online storefront operated by Power Mower Sales Corp. We want our return and refund policies to be clear so customers understand the applicable requirements before making a purchase.
RETURN AUTHORIZATION
All returns require prior authorization from our Customer Service Department. Products returned without prior authorization may not be accepted.
To request a return, contact Kawasaki Engine Store Customer Service at 786-592-2094 to obtain a Return Merchandise Authorization (RMA) number.
All authorized returns should have the RMA number clearly displayed on the outside of the shipping package and should include a copy of the original order invoice inside the package.
30-DAY RETURN PERIOD
Eligible products may be returned within 30 days from the date you receive your order.
To qualify for a standard return, the product must be:
- New and unused
- Uninstalled
- Complete
- In resalable condition
- Returned with all applicable original components and packaging
- Returned with a valid RMA number
Products that do not meet the applicable return requirements may be refused and returned to the customer.
DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
If you receive a product that is defective due to a manufacturing or workmanship defect, damaged during shipment, or different from the product ordered, please contact us promptly so we can review the issue.
Eligible defective products reported within the applicable return period may qualify for a replacement or refund, subject to inspection and any applicable manufacturer warranty requirements.
We may request photographs of the product, packaging, shipping label, part number, damage, or other relevant information to help us evaluate the claim.
NON-RETURNABLE PRODUCTS
The following products are not eligible for standard returns:
- Electrical parts
- Products that have been exposed to fuel
- Products that have been installed or used
- Products that are incomplete or not in resalable condition
- Products returned without required return authorization
Additional manufacturer-specific or product-specific return restrictions may apply when clearly disclosed before purchase.
If you are unsure whether a product is eligible for return, please contact us before shipping it back.
RESTOCKING FEE
Returns that are not the result of a product defect, shipping damage, incorrect shipment, or an error by Kawasaki Engine Store may be subject to a 15% restocking fee.
Original shipping and handling charges are generally non-refundable unless the return resulted from an eligible defect, shipping damage, incorrect shipment, or an error on our part.
RETURN SHIPPING
Unless the return is the result of an eligible defect, shipping damage, incorrect shipment, or an error by Kawasaki Engine Store, the customer is responsible for return shipping costs.
Customers should use a trackable shipping method and properly package returned merchandise to prevent damage during transit.
Do not ship a return until you have received an RMA number and return instructions from our Customer Service Department.
INTERNATIONAL RETURNS
International returns must receive prior authorization.
Unless otherwise agreed by Kawasaki Engine Store, international customers are responsible for return freight charges and for shipping authorized returns to us with applicable freight, duties, taxes, brokerage fees, and other charges prepaid.
Please contact us before making an international return so that we can provide the appropriate return instructions.
REFUNDS
Once an authorized return has been received, it will be inspected and processed. Please allow approximately 7 to 10 business days after receipt of the return for processing.
If the return is approved, the applicable refund amount will generally be issued to the original payment method used for the purchase, less any applicable shipping charges or restocking fees.
The time required for a refund to appear on your account after we issue it may vary depending on your bank, credit card issuer, payment processor, or financial institution.
If a refund cannot be processed to the original payment method, please contact our Customer Service Department. Any alternative refund method will be handled according to the circumstances of the transaction and applicable requirements.
EXCHANGES AND REPLACEMENTS
When an eligible product qualifies for replacement, availability will depend on current inventory and manufacturer or supplier availability.
If an eligible replacement is unavailable, we may issue an applicable refund instead.
BEFORE RETURNING YOUR ORDER
Please contact us before sending any merchandise back. Unauthorized returns may be refused.
Kawasaki Engine Store
Operated by Power Mower Sales Corp.
11340 SW 208th Dr
Miami, FL 33189
Phone: 786-592-2094
Email: [email protected]
Website: www.kawasakienginestore.com
Customer service hours are Monday through Friday, 8:00 AM to 5:00 PM Eastern Time, excluding applicable holidays.
