Kawasaki Engine Store, operated by Power Mower Sales Corp., is committed to providing quality products and customer service. From time to time, a product may experience a defect or fail to perform according to the manufacturer's specifications. The information below explains how warranty-related requests are generally handled.
MANUFACTURER WARRANTIES
Products sold by Kawasaki Engine Store may be covered by a manufacturer's warranty according to the warranty terms applicable to the specific product.
Manufacturer warranty coverage, duration, eligibility, exclusions, and available remedies are determined by the applicable manufacturer and may vary by product.
If you believe a product purchased from Kawasaki Engine Store has a defect that may qualify for warranty coverage, please contact our Customer Service Department. We will assist you with information regarding the applicable warranty process and, when appropriate, provide instructions for submitting a warranty claim.
Depending on the product and manufacturer's warranty procedures, we may request information such as:
- Your order number or proof of purchase
- Product model and serial number
- Part number
- Description of the problem
- Photographs or other documentation
Some warranty claims may require inspection, testing, or evaluation by the manufacturer or an authorized service center before warranty coverage can be approved.
WARRANTY RETURNS
Do not return a product for warranty consideration without first contacting our Customer Service Department.
If a product is eligible to be returned as part of the applicable warranty process, we will provide return instructions and, when required, a warranty return authorization number.
Receiving a return authorization does not by itself guarantee that a product will qualify for warranty coverage. Final warranty eligibility may depend on inspection of the product and the applicable manufacturer's warranty terms.
ENGINE-POWERED EQUIPMENT & ENGINES
Engines and other engine-powered products that have been filled with fuel or oil, installed, operated, or placed into service generally cannot be handled as a standard merchandise return.
If an engine or engine-powered product has been fueled, oiled, installed, or operated and you believe it has a defect, it may need to be inspected or repaired by an authorized service center in accordance with the manufacturer's warranty procedures.
Please contact Kawasaki Engine Store Customer Service before attempting to return an engine or engine-powered product. We can assist you with determining the appropriate next step and, when applicable, help you locate an authorized service center.
WARRANTY COVERAGE
Warranty coverage is subject to the applicable manufacturer's terms and conditions. Depending on the manufacturer's warranty, certain conditions may not be covered, including damage resulting from improper installation, misuse, abuse, improper maintenance, unauthorized modification, normal wear, contamination, accident, or other conditions excluded by the manufacturer.
Kawasaki Engine Store does not independently determine or extend manufacturer warranty coverage beyond the terms provided by the applicable manufacturer unless expressly stated in writing.
RETURNS VS. WARRANTY CLAIMS
A manufacturer's warranty claim is different from a standard product return.
Unused and eligible products may qualify for return under our separate Returns & Refunds Policy. Products that have been installed, fueled, oiled, operated, or otherwise placed into service may instead be subject to the applicable manufacturer's warranty procedures.
Please contact us if you are unsure whether your situation should be handled as a return or a warranty claim.
WARRANTY ASSISTANCE
For questions regarding a possible warranty claim, please contact:
Kawasaki Engine Store
Operated by Power Mower Sales Corp.
11340 SW 208th Dr
Miami, FL 33189
Phone: 786-592-2094
Email: [email protected]
Website: www.kawasakienginestore.com
Customer service hours are Monday through Friday, 8:00 AM to 5:00 PM Eastern Time, excluding applicable holidays.
